Refund Policy
Effective date: October 24, 2026
This Refund Policy applies to paid plans purchased for Pine2Py, operated by Ray. Payments are processed by our merchant of record, which acts as the seller for billing purposes; approved refunds are issued through it to your original payment method. If any part of this Policy conflicts with a mandatory consumer right in your country, that right prevails.
1. Subscriptions
- First purchase. You may request a full refund within 14 days of your initial subscription purchase, for any reason.
- Renewals. A renewal charge may be refunded if you request it within 7 days of the renewal and no conversions were performed under the renewed period.
- Cancelling is not the same as a refund. Cancelling stops future renewals and keeps your plan active until the end of the current period; it does not by itself refund the current period outside the windows above.
2. One-time purchases
- You may request a full refund within 14 days of purchase if the purchased entitlement has not been used.
- If a technical problem on our side prevents you from using a purchased entitlement and we cannot fix it within a reasonable time, you are entitled to a full refund regardless of the window.
3. How to request a refund
- Email ss.leon.c@gmail.com from the address you used at checkout.
- Include your order or receipt reference (shown on the receipt emailed to you by our merchant of record) and, if you can, a short note on what went wrong — it helps us improve, but a reason is not required within the windows above.
- We confirm receipt and, once approved, instruct our merchant of record to issue the refund. Refunds return to the original payment method, typically within 5–10 business days depending on your bank or payment provider.
4. Exceptions
- We may refuse refunds in cases of fraud or abuse of the service (for example, systematic conversion of scripts for resale of the service itself in violation of the Terms of Service).
- If you open a chargeback or payment dispute before contacting us, resolution may take longer and follow the payment provider's process; contacting support first is almost always faster.
- Taxes and currency-conversion differences are handled by the merchant of record under its own policies.
5. Questions
Anything unclear about a charge or a refund: ss.leon.c@gmail.com.